Hampton Watercraft & Marine of Westhampton and Hampton Bays has been awarded the Service Customer Satisfaction Index (CSI) Award, as presented by marine manufacturer, Mercury Marine.
For a company to be eligible for the award, they must maintain a score of 92 or better out of 100 in the Service CSI survey, based off customer responses from the past year. The prestigious award makes them the only Mercury Marine dealer in the New York Metro area to win in 2015, as well as the only dealer in New York to have ever received the award.
However, this isn’t the first time Hampton Watercraft & Marine has received an award for their devout attention and commitment for their customers. Since 2004, they have been included annually in the Top 100 Marine Dealers for Boating Industry magazine and have been declared a Five-Star Dealer by Brunswick Boats.
Founded 26 years ago by current president Tony Villareale, Hampton Watercraft & Marine has always adhered to their mission statement “Exceeding customer expectations while providing an exceptional boating experience.” Their aim to attract both experienced and new boaters to their showrooms, ship stores and service facilities with exemplary customer service has paid off, making them a standout company in the state of New York.
Hampton Watercraft & Marine has two locations, a showroom conveniently located on Montauk Highway in Westhampton Beach and a marina and restaurant on the Shinnecock Canal in Hampton Bays.